Shipping, Delivery & Returns
Effective Date: 2024-08-10
Last Updated: 2025-11-05
Welcome to UDAwards! This page provides detailed information about our production times, delivery process, and return policy.
Production Details
All UDAwards products are custom-made to your specifications. Production typically takes 3–7 business days after layout approval.
Production time may vary depending on:
- Order quantity and complexity
- Materials used
- Current production queue
Note: Production and delivery times are estimates — we cannot guarantee exact dates due to factors beyond our control, such as shipping delays, customs clearance, or holidays.
Delivery Information
We ship worldwide using trusted carriers such as FedEx, DHL, and UPS.
Delivery Times (after production)
- Germany: 5–7 business days (Standard), 2–4 business days (Express)
- Europe (other countries): 7–10 business days
- United States: 15–21 business days
- Other countries: 7–21 business days
Note: Delivery times depend on both your location and order size. Exact delivery dates cannot be guaranteed.
Delivery Prices (Germany)
- Standard Shipping: €15
- Express Shipping: €30
These prices are displayed transparently on both product pages and the checkout page. For other regions, shipping costs are calculated at checkout based on the destination.
Carrier Selection Policy
To keep shipping prices as low as possible, UDAwards automatically selects the most cost-efficient carrier for each order. Customers cannot manually choose the delivery provider. This ensures competitive pricing and reliable delivery.
Express Delivery
If you need your order urgently, select Express Delivery at checkout. Express orders are typically delivered within 3–5 business days after production is complete.
Customs Duties & Taxes
Buyers outside the European Union may be subject to customs duties, import taxes, or additional local charges. These fees are not included in our product or shipping prices and are the responsibility of the buyer. Please check your local customs regulations before placing an order.
Returns & Refunds
Custom Products
All UDAwards trophies and awards are custom-made specifically for you. For this reason, returns and refunds are not accepted once production has started.
Exceptions – Production Errors
We accept returns or offer replacements only in cases of verified production errors (e.g., engraving mistakes or incorrect materials). To report an issue:
- Contact us within 3 days of receiving your order.
- Include clear photos and a description of the issue.
- Our team will review your request and arrange a suitable solution.
Damaged Parcels
If your parcel arrives damaged:
- Take photos of the package before opening it.
- Email us immediately at info@udawards.com with your order number and images attached.
Without photographic proof of the unopened damaged parcel, we may not be able to process compensation.
Frequently Asked Questions
When will I receive my order?
Standard delivery usually takes 7–21 business days after production.
Do you ship worldwide?
Yes! We deliver across Europe, the USA, and globally using FedEx, DHL, and UPS.
Can I choose my delivery carrier?
No — we automatically select the most cost-efficient carrier to ensure the best price.
Can I return a product?
Custom-made products cannot be returned unless there is a verified production error.
Do I have to pay customs fees?
Customers outside the EU are responsible for any customs duties or taxes imposed by their country.
Contact Us
For shipping, delivery, or returns questions, please contact our team:
Email: info@udawards.com
Phone: +370 618 88992
Address: Lazdynėlių g. 32A-14, LT-04126 Vilnius, Lithuania
Thank you for choosing UDAwards! We take pride in crafting your custom awards with care and delivering them worldwide.